Overview
Products are unique, printed to order, and as a result, are non-returnable and non-refundable. Once the order has been sent to production, you can no longer edit the details of the order. If the order is still in production, you can still cancel the order and we can attempt to refund you the shipping cost (or the actual shipping cost if Free Shipping was used). However, the production cost and processing fees are non-refundable. If you order the wrong size or color, enter the wrong shipping address, we are not responsible and will not offer replacement or refunds.
This return policy is only applicable to misprinted, damaged, and defective items. You must submit a claim within one (1) week from the date the product was received by you.
For packages lost in transit, all claims must be submitted within one (1) week from the estimated delivery date provided to you.
You must submit all claims via our website on the Contact Us form. You must include the following if available:
- order #
- name, shipping address, and item ordered
- description of the problem
- an image of the incorrect or misprinted product. You can upload your image to a website like imgur.com or postimages.org and then copy/paste a link to the image in the Contact Us comment box.
Do not send your purchase back to the manufacturer.
After we investigate the issue, if it is determined that the product is damaged, defective, or if there is an error concerning printing, we will submit your product for a refund or replacement.
Incorrect Addresses
Users are liable for incorrect addresses. Orders are sent to production via an automated process. If you contact us quickly after submitting an order, we can fix shipping addresses in some cases. We will make our best attempt to fix address errors.
You must provide a correct address and pay the reshipping costs which can include product costs and shipping. If an order is returned due to an incorrect address or if the shipment goes unclaimed and is returned to our facility, you will still be liable for the cost for the product and shipping cost. We are not liable for undeliverable shipments due to shipper requirements.
The purchaser is liable for re-shipment costs including the original shipping cost of the product. If no re-shipping address is provided or we cannot reach you, the package(s) will be donated. The service fee excludes any Charge On Delivery (C.O.D) fees that may get charged by the fulfillment operator and handling fees.
Refunds – Store Credit
Any refunds are at our full discretion and will only be issued in the form of a store credit towards another purchase. Credit may not be cashed out and may only be used on our website.
Need help?
Fill out our Contact Us form for questions.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.